Managing Document Volume Peaks
Managing Document Volume Peaks November 15 2024 | By Rod Lowe | Blog Scalability issues arise when companies experience growth. An on-premise document generation system must often process increased volumes within a specific time. Even without overall growth, many companies experience volume peaks at certain times of the year. In healthcare in the U.S., open […]
Global Documents: Building Trust and Loyalty with Multi-Language Documents
Global Documents: Building Trust and Loyalty with Multi-Language Documents October 15 2024 | By Rod Lowe | Blog As you conduct business in a global economy, it is important to recognize that English may not be the language spoken by all consumers or end-users with whom you communicate. To successfully engage with customers, whether abroad […]
Explicit and Implicit Personalization Techniques for Transactional Documents
Explicit and Implicit Personalization Techniques for Transactional Documents August 15 2024 | By Rod Lowe | Blog Documents designed for an audience of one are highly effective. Organizations use the data they collect about their customers to improve future communications and boost customer loyalty. Personalization is not just about using a recipient’s name or explicitly […]
Documents: Where It All Comes Together
Documents: Where It All Comes Together July 25 2024 | By Rod Lowe | Blog Today, most businesses focus on getting their software and processes to work together. They realize that systems integration is the key to expanded automation. Integration enables the application of new technologies like artificial intelligence and machine learning. One area where […]
It’s the End of the Year – Will Your CCM System Handle the Surge?
It’s the End of the Year – Will Your CCM System Handle the Surge? June 20 2024 | By Rod Lowe | Blog Some organizations experience a jump in the number of documents they produce or the volume of pages they generate at year-end. Banks and credit unions, for example, may produce year-end or zero-balance […]
Who Will Run Your CCM Processing Systems?
Who Will Run Your CCM Processing Systems? May 25 2024 | By Rod Lowe | Blog In a challenging labor market, automation is a key strategy for survival and growth. Companies generating high volumes of customer-facing printed and electronic documents have traditionally relied upon on-premise solutions that require trained individuals to handle the customer communications […]
You Can’t Achieve Digital Transformation with a Legacy Document System
You Can’t Achieve Digital Transformation with a Legacy Document System April 30 2024 | By Rod Lowe | Blog Most organizations create and distribute customer communications with software systems that have existed for many years. Some are decades old. Business leaders understand the value and the necessity of a digital transformation throughout the enterprise; however, […]
Integrating Your CCM Platform with Other Core Business Systems
Integrating Your CCM Platform with Other Core Business Systems March 15, 2024 | By Rod Lowe | Blog For a long time, customer communications systems ran in isolation. Data was extracted from databases and systems to drive the composition and production of printed and electronic documents, but without a genuine connection to CRM, ERP, or […]
What’s Your Document Approval Process?
What’s Your Document Approval Process? February 15 2024 | By Rod Lowe | Blog Securing approvals, especially for regulated documents, can be a long, painful process. Some organizations invest in separate software or use a third-party general purpose collaboration tool to facilitate reviews and approvals. This approach can help standardize the process and document changes. […]
Do You Need Programmers to Run a CCM System?
Do You Need Programmers to Run a CCM System? January 26 2024 | By Rod Lowe | Blog Traditional Customer Communication Management (CCM) platforms can be complicated. They can feature many moving parts. Making them work efficiently together often requires technical expertise beyond the level of the typical business user. This is problematic for several […]
