Visual Workflow

Visual Workflow Designer Released by Quickcoms

Visual Workflow Designer Extends Business User Control of Customer Communications

Quickcoms March 23, 2020, Austin, TX – Quickcoms, a Customer Communications Management (CCM) SaaS platform enabling highly regulated industries to do effective communications and marketing, today announced the launch of its visual workflow designer.

Visual Workflow Designer Provides Business User Control

Quickcoms visual workflow designer is now available to all platform subscribers. The Quickcoms platform was designed from the ground up to put business users in control of their customer communications by providing a highly adaptable and configurable environment. The workflow designer extends the platform’s configurability by enabling business users to design and modify workflows by visually manipulating standard workflow components.

Visual Workflow

 

Breaking Away From Legacy Bespoke CCM

Most legacy CCM software is highly bespoke and difficult to adapt to modern communications and marketing practices. The bespoke nature of these solutions also places the burden of making changes with the vendors, which is slow and drives up cost. Quickcoms’ visual workflow designer puts business users in control of adapting and changing the platform to meet new market demands.

“The voice of the customer was the primary driver of developing the new CCM platform,” said Giri Gondi, CEO of Quickcoms. “CCMConnect, like most legacy platforms, was built in a pre-cloud world. When we set out to develop Quickcoms platform we wanted to take full advantage of the configurability, scalability and security of modern SaaS platforms. The visual workflow designer is just the latest innovation in the evolution of this platform.”

CCM Key to Improving Customer Experience

A recent Bain & Company study revealed 80% of management teams believe they are delivering a “superior experience” to customers. But when their customers were asked about their experience, only 8% felt those companies were really delivering a superior experience. The reality is that customer expectations are at an all-time high and companies in every industry are scrambling to meet or exceed new customer expectations.

“Our CCM customers want control of business rules and workflows,” said Giri Gondi, CEO of Quickcoms. “They don’t have the luxury of time anymore, so asking third parties to do it simply isn’t viable. Our new visual workflow designer gives them the control they need to quickly adapt customer communications strategies and execution as consumer expectations evolve.”

CX is now taking center stage in most corporate communications and marketing departments. In fact, 62% of companies are investing to meet changing customers needs. In this rapidly changing world, it’s become imperative that Customer Communications Management software be adaptable to keep up. Quickcoms visual workflow designer provides business users the tools they need to adapt to new CX strategies.

The Quickcoms platform is positioned well for companies in healthcare, insurance and financial services. These are all highly regulated industries that put a premium on the customer experience and the need for tight controls around communications.

About Quickcoms

Quickcoms provides marketing and Customer Communications Management (CCM) software solutions that help customer–focused entities achieve success. Quickcoms is a global company linked by shared goals, cutting–edge software, a solid methodology and relentless focus on you, the customer. We strive to create an environment that fosters close collaboration between us and our customers in the spirit of true partnership. For more information go use our contact form or call us at (855) 466-6888.

tecra systems announces quickcoms

Tecra Systems Announces Quickcoms

January 13, 2020, Austin, TX – Tecra Systems, a software solutions provider enabling effective customer communications management by delivering powerful personalized marketing and regulatory messages across multiple industry segments, today announced the rebranding of its CCMConnect platform as Quickcoms.

Quickcoms enables organizations to communicate more effectively and consistently with customers while lowering operating costs and ensuring compliance. Quickcoms offers everything highly regulated industries need in a customer communications management (CCM) platform along with cloud scalability, security and affordability. Quickcoms put business users in control with a mantra “don’t customize – configure.” The platform provides a powerful interface for managing business rules and workflows.

The Quickcoms brand reflects a 20+ years of being a customer communications management (CCM) innovator. Along with the new brand and logo the company also refreshed its online presence to better reflect the full breadth of its offering at quickcoms.com.

 “We completely rearchitected the CCMConnect platform from the ground up for the Cloud and thought this was an ideal time to rebrand,” said Giri Gondi, CEO of Tecra Systems. “We felt customer communications management was a perfect cloud application as it requires the security, scalability, and compliance the cloud offers.”

Along with the new platform architecture comes a new administrative interface enabling business users to build and manage business rules along with a drag-n-drop workflow designer. “Our goal was to alleviate the reliance on vendors for changes, and put business users in control,” said Vijay Vattikonda, CTO of Tecra Systems. “This allows us to devote resources to building more features versus maintaining multiple platform instances,” Vijay Vattikonda went on to say.

The Quickcoms platform is positioned well for companies in healthcare, insurance and financial services. These are all highly regulated industries that put a premium on the customer experience and the need for tight controls around communications.

About Tecra Systems, Inc.

Tecra Systems, Inc. provides marketing and Customer Communications Management (CCM) software solutions that help marketing–focused entities achieve success. From marketing portals to content management systems for regulated industries, our technology and services offer you a distinct edge over your competition.

Tecra is a global company linked by shared goals, cutting–edge software, a solid methodology and relentless focus on you, the customer. We strive to create an environment that fosters close collaboration between us and our customers in the spirit of true partnership. For more information go to: https://tecra.com/ or call us at (855) 466-6888.