Who Will Run Your CCM Processing Systems?
Who Will Run Your CCM Processing Systems? Nov 25 2022 | By Rod Lowe | Blog In a challenging labor market, automation is a key strategy for survival and growth. Companies generating high volumes of customer-facing printed and electronic documents have traditionally relied upon on-premise solutions that require trained individuals to handle the customer communications […]
You Can’t Achieve Digital Transformation with a Legacy Document System
You Can’t Achieve Digital Transformation with a Legacy Document System Oct 31 2022 | By Rod Lowe | Blog Most organizations create and distribute customer communications with software systems that have existed for many years. Some are decades old. Business leaders understand the value and the necessity of a digital transformation throughout the enterprise; however, […]
Integrating Your CCM Platform with Other Core Business Systems
Integrating Your CCM Platform with Other Core Business Systems Sep 15, 2022 | By Rod Lowe | Blog For a long time, customer communications systems ran in isolation. Data was extracted from databases and systems to drive the composition and production of printed and electronic documents, but without a genuine connection to CRM, ERP, or […]
What’s Your Document Approval Process?
What’s Your Document Approval Process? Aug 15 2022 | By Rod Lowe | Blog Securing approvals, especially for regulated documents, can be a long, painful process. Some organizations invest in separate software or use a third-party general purpose collaboration tool to facilitate reviews and approvals. This approach can help standardize the process and document changes. […]
Do You Need Programmers to Run a CCM System?
Do You Need Programmers to Run a CCM System? July 26 2022 | By Rod Lowe | Blog Traditional Customer Communication Management (CCM) platforms can be complicated. They can feature many moving parts. Making them work efficiently together often requires technical expertise beyond the level of the typical business user. This is problematic for several […]
CCM in the Cloud: What About Security?
CCM in the Cloud: What About Security? June 30 2022 | By Rod Lowe | Blog Third-party print/mail providers and in-house corporate print and mail facilities continue to favor processing customer-facing documents with on-premise solutions because of security concerns. The documents may contain sensitive health or financial information that companies would not want to be […]
You Don’t Need All Those Document Templates
You Don’t Need All Those Document Templates May 17 2022 | By Rod Lowe | Blog Most organizations maintain extensive libraries of document templates. Legacy form generation processes were manual, which led to copying and pasting from one document to another for customization and updating. This practice contributes to a document maintenance nightmare. Which documents […]
Where Does Your CCM Belong?
Where Does Your CCM Belong? April 15 2022 | By Rod Lowe | Blog Traditionally, high-volume document processing is the domain of on-premise software. But those outdated processes are changing. Document centers are re-evaluating the way they work and switching to cloud-based applications. Processing documents in the cloud has distinct advantages. Recognizing the trends and […]
Your Communications Strategy Needs An Upgrade
Your Communications Strategy Needs An Upgrade March 15 2022 | By Rod Lowe | Blog Many companies use a collection of software and utilities they acquired over time to create and produce their customer-facing transactional documents. For example, an insurance company typically maintains one system for producing policies, another for claims, and a third solution […]
Why Pay All Year for Capacity You Only Use In The Peaks?
Why Pay All Year for Capacity You Only Use In The Peaks? February 15 2022 | By Rod Lowe | BlogCustomer communications management software applications give third-party service providers and end-users the power to create and deploy all manner of communications for their clients or departments. Direct mail, transactional documents, social media, and email marketing […]
