7 Ways to Lower the Environmental Impact of CCM
7 Ways to Lower the Environmental Impact of CCM October 16 2023 | By Rod Lowe | Blog How well does your legacy CCM system support multi-channel output? Can customers control which documents they want to receive on paper and which they want electronically? Does it allow you to make environmentally responsible adjustments like reducing […]
It’s Time to Automate CCM!
It’s Time to Automate CCM! September 20 2023 | By Rod Lowe | Blog The digital revolution has happened. It is no longer a question of ‘if,’ or ‘when’ but rather how to incorporate automation into your legacy Customer Communications Management (CCM) strategy. Automation is a fundamental shift that can redefine the very structure and […]
Not Enough IT Resources to Support CCM?
Not Enough IT Resources to Support CCM? August 15 2023 | By Rod Lowe | Blog The pandemic spawned a new challenge for businesses. Even after they were healthy and the threat of infection subsided, many staffers did not return to work. Companies suffered from phenomena such as the Great Resignation and Quiet Quitting. The […]
You May Be Missing Your Best Chance to Improve Customer Experience
You May Be Missing Your Best Chance to Improve Customer Experience July 15 2023 | By Rod Lowe | Blog Companies update their websites, incorporate chatbots, develop mobile apps and maybe even dabble in AI. But they may be missing an obvious (and less expensive) way to improve the customer experience (CX). Transactional documents are […]
Unlocking the Benefits of Cloud-Based CCM Solutions
Unlocking the Benefits of Cloud-Based CCM Solutions June 15 2023 | By Rod Lowe | Blog As the digital landscape continues to evolve, businesses must embrace change and adapt to stay ahead of the curve. One area that often gets overlooked is the management of customer communications. Cloud-based platforms have advantages over traditional on-premise customer […]
Managing Document Volume Peaks
Managing Document Volume Peaks May 15 2023 | By Rod Lowe | Blog Scalability issues arise when companies experience growth. An on-premise document generation system must often process increased volumes within a specific time. Even without overall growth, many companies experience volume peaks at certain times of the year. In healthcare in the U.S., open […]
Global Documents: Building Trust and Loyalty with Multi-Language Documents
Global Documents: Building Trust and Loyalty with Multi-Language Documents April 15 2023 | By Rod Lowe | Blog As you conduct business in a global economy, it is important to recognize that English may not be the language spoken by all consumers or end-users with whom you communicate. To successfully engage with customers, whether abroad […]
Explicit and Implicit Personalization Techniques for Transactional Documents
Explicit and Implicit Personalization Techniques for Transactional Documents Feb 15 2023 | By Rod Lowe | Blog Documents designed for an audience of one are highly effective. Organizations use the data they collect about their customers to improve future communications and boost customer loyalty. Personalization is not just about using a recipient’s name or explicitly […]
Documents: Where It All Comes Together
Documents: Where It All Comes Together Jan 25 2023 | By Rod Lowe | Blog Today, most businesses focus on getting their software and processes to work together. They realize that systems integration is the key to expanded automation. Integration enables the application of new technologies like artificial intelligence and machine learning. One area where […]
It’s the End of the Year – Will Your CCM System Handle the Surge?
It’s the End of the Year – Will Your CCM System Handle the Surge? Dec 20 2022 | By Rod Lowe | Blog Some organizations experience a jump in the number of documents they produce or the volume of pages they generate at year-end. Banks and credit unions, for example, may produce year-end or zero-balance […]
