Why Pay All Year for Capacity You Only Use In The Peaks?
August 15 2023 | By Rod Lowe | Blog
Customer communications management software applications give third-party service providers and end-users the power to create and deploy all manner of communications for their clients or departments. Direct mail, transactional documents, social media, and email marketing are all governed by CCM solutions.
Typically, on-premise CCM solutions ask the service provider or end-user to make hardware and network infrastructure investments to handle the biggest volume of work. If you have not planned for a best-case or worst-case scenario (depending on how you look at it),an improperly sized CCM system may stall or cause a delay. Perhaps you have processed transactions beyond the planned limit. On the other side of the coin, you may be paying for headroom you rarely need. For most end-users and service organizations, that means that they pay every month for the capacity they only need occasionally. Examples of peak processing periods may include creating documents at open enrollment time or year-end account statements.
Quickcoms offers a comprehensive customer communications management (CCM) platform. They offer cloud scalability, security, and affordability. Quickcoms’ applications are configured to each individual user. Configured, not customized, which makes a difference. No custom coding means users have complete control over managing business rules, workflows, content, and layout. A business decision made at an 8 a.m. sales meeting can be implemented by lunch in the customer contact management software and deployed in the afternoon. Quickcoms’ cloud platform lets you pay for the scale of operation when you need it and stop paying for it when you do not.
What Does On-Premise Cloud Mean?
On-premise cloud or local software refers to software that is installed and “hosted” directly on a company’s servers. To use on-premise software, an organization buys a license or a copy of the software. The company then takes responsibility for operating the software in its location.The organization handles updating and data backups. On-premise software also includes ongoing maintenance expenses.Cloud Computing
Cloud computing refers to applications available through a web connection. Remote CCM applications are available on-demand without direct management by the user. The software provider stores customer information and other data in external data centers. Cloud applications include processing power, application software, and storage space.Benefits of Software as a CCM Service Via the Cloud
Software-as-a-service, delivering applications and programs as a service over the internet, provides many benefits. These are a few:Updates and maintenance are the responsibility of the supplier: This means you can use tools and applications from the supplier through the cloud without software maintenance.
Easy implementation: Companies can implement software as a service application quickly and easily without significant implementation expenses. Providers offer customer support to answer questions and assure continuity.
Scalability: This is perhaps the most significant benefit of a cloud solution. Scalability is the ability to adjust resource capacity up or down depending on the activity in a growing business with minimal friction and implementation costs. More processing capacity can be added dynamically as needed, making it easy to respond to market demands.
Agility: Team members can interact with the CCM system from anywhere in the world. This aspect of a CCM cloud platform is particularly useful for organizations with a geographically dispersed workforce.
Increase value fast: Implementing a direct mail, social media, and transactional CCM program quickly is a key to success and a competitive advantage. Cloud-based solutions can transform the customer experience in days. You do not have to wait 12 to 18 months to experience value.
Other benefits include real-time data security, easy adoption, analytics, and business continuity in times of crisis. Business continuity is more important now than ever. Five years ago, companies sought protection from fire, weather, and flood. Now they also must include a plan for continuing operations in case of overwhelming COVID outbreaks that affect the workforce. Sick people cannot administer software that is foundational to a company’s success. Cloud-based solutions provide immediate access to companies when their workforce has transitioned to work-from-home scenarios overnight.
