You Don’t Need All Those Document Templates
You Don’t Need All Those Document Templates May 17 2022 | By Rod Lowe | Blog Most organizations maintain extensive libraries of document templates. Legacy form generation processes were manual, which led to copying and pasting from one document to another for customization and updating. This practice contributes to a document maintenance nightmare. Which documents […]
Where Does Your CCM Belong?
Where Does Your CCM Belong? April 15 2022 | By Rod Lowe | Blog Traditionally, high-volume document processing is the domain of on-premise software. But those outdated processes are changing. Document centers are re-evaluating the way they work and switching to cloud-based applications. Processing documents in the cloud has distinct advantages. Recognizing the trends and […]
Your Communications Strategy Needs An Upgrade
Your Communications Strategy Needs An Upgrade March 15 2022 | By Rod Lowe | Blog Many companies use a collection of software and utilities they acquired over time to create and produce their customer-facing transactional documents. For example, an insurance company typically maintains one system for producing policies, another for claims, and a third solution […]
Why Pay All Year for Capacity You Only Use In The Peaks?
Why Pay All Year for Capacity You Only Use In The Peaks? February 15 2022 | By Rod Lowe | BlogCustomer communications management software applications give third-party service providers and end-users the power to create and deploy all manner of communications for their clients or departments. Direct mail, transactional documents, social media, and email marketing […]
How Quickly Can You Respond?
How Quickly Can You Respond? January 27 2022 | By Rod Lowe | Blog Responsiveness in all sectors of the economy has decreased because of COVID-19 concerns and the worldwide supply chain turmoil. However, regulated industries like health insurance and financial services must respond to late-breaking regulatory changes even with the unprecedented effects the rest […]
Integrating Customer Communications Management
Integrating Customer Communications Management November 29 2021 | By Rod Lowe | Blog Increasingly, we’re seeing more demand for integrating Customer Communications Management (CCM) into other enterprise systems. As companies map their buyer’s journey, they are discovering more opportunities to communicate with customers. In the past, we tended to think about how to integrate Customer […]
Why Is Being Scalable Important To Customer Communications?
Why Is A Scalable CCM Platform Important? September 04 2021 | By Rod Lowe | Blog What happens to customer communications when a business faces a crisis? Well we should all know because Covid-19 just taught us this lesson. What happens to CCM during a crisis goes something like this: Customer communications become critical Many […]
CCM Trends For 2021
Over three decades starting in the late 1980’s there wasn’t much to talk about year over year when it came to CCM trends. The big trend was best described as slow incrementalism. If you subscribe to no news is good news, well you got a lot of it. As we moved into the 21st century […]
