Customer Communications Management (CCM) has come a long ways over the last two decades. Platforms that were designed for large companies went through constant upgrade iterations and have reached a point where they need to not just be refreshed but replaced.

The next generation of CCM platforms has arrived and they are cloud based and offer significant advantages over their legacy replacements. This eBook reveals and discusses the five biggest advantage NextGen CCM offers and why now is the time to replace legacy platforms.